- Show your people that you have a plan.
- Communicate face to face.
- Involve your people.
- Show your compassion.
- Redefine success.
- Offer recognition.
- Keep on celebrating. Applaud every small success.
Do say: 'We will be honest and open with our people, and show them the way forward, but we will also be realistic about our prospects during this downturn.'
Don't say: 'We're all doomed.'
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