The 4 key principles to succeed an offshoring project

After 2 years of experience on Offshoring projects, there are 4 key principles that I can share with you. These principles should be applied in addressing the Change Management approach:

1. The Roles and Responsibilities regarding offshored team set up activities (trainings, ramp up, etc.) should be clearly defined as soon as the beginning of the project.

2. Since Change Management is a transversal stream, the Change Management approach and all Change Documents should include the whole business scope including Offshored business scope (even if a transition team is responsible for the offshored team set up and activities). For instance, the process presentation or Training documentation should cover the whole business process End to Ends (onshore & offshore).

3. To ensure the fluidity and efficiency of the new organization, it is essential that Change Management plan early as a key activity teambuilding between Onshore & Offshore.

4. When possible, planning a Pilot prior to actual Offshoring consists in offshoring a part of a process in the old system / old process and enables to reassure teams and empower them while creating collaboration between teams.

Image Flickr, Kaan Sezer
Thanks to Anne and Anna for their contribution to this post